Overview
Job Title: Client Success Strategist
Department: Sales
Reporting To: General Sales Manager
Employment Type: Full-Time
Location: Houston, TX
Work Arrangement: Hybrid
Audacy offers employees who are eligible for benefits with a comprehensive benefits package which includes: a health care coordinator, medical, dental, vision, mental health, telemedicine, flexible spending accounts, health savings account, disability, life insurance, critical illness, hospital indemnity, accident insurance, paid time off (sick, flex-time away/vacation days, personal, parental, volunteer), 401(k) retirement plan, student loan payment assistance program, legal assistance, life assistance program, identity theft protection, discounted home and auto insurance, and pet insurance.
Overview:
Audacy Houston is looking for a Client Success Strategist to work in tandem with Account Executives to strategically develop new business and subsequently oversee execution in post-sale. The Client Success Strategist is ultimately responsible for orchestrating internal resources to ensure campaign expectations and contractual obligations are met, as well as acting as the client advocate within the campaign execution and business operations teams. From building the media plan through campaign delivery and wrap, this role will be the main support to the Account Executive in execution of advertising campaigns, including radio and digital media as well as live event integrations.
Responsibilities
What You’ll Do:
- Support assigned Account Executives with the following:
- Support the development of marketing strategies by analyzing audience insights, market trends, and campaign performance data to strengthen media plans and presentations
- Creation of media plans/presentations
- Assistance in maintaining and upselling clients by creating campaign and monthly recaps
- New business appointment setting
- Be proficient in all sales tools and resources to assist in all stages of the sales cycle
- Assist Account Executive in research and preparation for client meetings
- Managing credit and account receivables for client campaigns
- Shadow all key and target sales calls
- Lead conversations with internal creative and execution teams to client expectations and deadlines are met.
- Provide best-in-class “white glove” client service to advertisers through great communication and properly setting expectations
- Oversee production and delivery from all teams to ensure all elements of a campaign are running smoothly
- Digest and articulately relay feedback and expectations to client and internal teams.
- Proactively troubleshoot internal and external campaign concerns and work directly with the Account Executive and internal team members to seek out solutions that cater to both the client expectations as well as Audacy best practices.
Qualifications
What We’re Looking For:
- Minimum 2 years working with a media company, digital agency, or integrated media sales position in a client-facing role
- Basic understanding of digital advertising strategy and measurement is preferred.
- Strategic thinker and solution-oriented with proactive attitude
- Ability to build presentations
- Effective communication with both internal employees and externally with clients
- A background working with and leading communication with internal teams
- Enjoy and thrive in a fast-paced, deadline-oriented environment with the ability to maintain composure under pressure
- Exceptional communication and writing skills
- Proficient in Microsoft Office Suite & Google Suite
- A valid driver’s license, satisfactory completion of a motor vehicle record check, and, if the position requires use of applicant’s own vehicle, proof of insurance, is required.
Important Notes:
Please be aware that Audacy will never ask you to send money at any point during the hiring process. Communication from legitimate Audacy representatives will only come from email addresses ending in @audacy.com. If you receive any suspicious requests or communications, please verify their authenticity before responding.
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About Us
Audacy is a scaled, leading multi-platform audio content and entertainment company differentiated by its exclusive, premium audio content. Audacy operates one of the country’s two scaled radio broadcasting groups with leading positions across the country’s largest markets, as well as one of the country’s largest podcast networks and the Audacy direct-to-consumer streaming platform. Audacy is a major event producer and a digital marketing solutions provider and is the unrivaled leader in local news and sports radio. Learn more at www.audacyinc.com, Facebook, X, LinkedIn and Instagram.
EEO
Audacy is an Equal Opportunity Employer. Audacy affords equal employment opportunity to qualified individuals regardless of their race, color, religion or religious creed, sex/gender (including pregnancy, childbirth, breastfeeding, or related medical conditions), sexual orientation, gender identity, gender expression, national origin, ancestry, age (over 40), physical or mental disability, medical condition, genetic information, marital status, military or veteran status, or other classification protected by applicable federal, state, or local law, and to comply with all applicable laws and regulations. Consistent with our commitment to equal employment opportunity, we provide reasonable accommodations to qualified individuals with disabilities who need assistance in applying electronically for a position with Audacy, unless doing so would impose an undue hardship. To request a reasonable accommodation for this purpose, please call 1-610-660-5614. Please note that this phone number is to be used solely to request an accommodation with respect to the online application process. Calls for any other reason will not be returned. Reasonable accommodation requests are considered on a case-by-case basis.
