Job Title: Manager of Community Partnership/Resources
Status: Full-time, Mon -Fri (9am-5pm) hours may vary
FLSA Classification: Exempt
Job Location: Manhattan with frequent travel to Brooklyn and the Bronx
We are seeking a Manager of Community Partnerships/Resources with familiarity and connection to both governmental and non-governmental health and social service providers in the New York City area. The ideal candidate will be able to address the most pressing issues among Lantern’s tenants in supportive housing and shelter, with the aim of providing coordinated care to enhance the wellbeing of a population of formerly chronically homeless individuals and families, as well as young adults aging out of the foster care system.
The Manager will have demonstrated experience working with Lantern’s population, and will bring with them knowledge of the resources available to meet their individual, identified needs.
The Manager is tasked with outreach to those community-based providers that provide services unavailable through Lantern, obtaining information regarding these resources and sharing that information with all client-serving staff across all Lantern sites. The Department of Health and Peer Programming is one of several departments at Lantern, and the Manager will be required to collaborate with staff across all sites to ensure resources are relevant, accessible, low threshold and culturally and linguistically appropriate. The Manager will work with staff throughout Lantern to advocate for our residents, as well as follow up to ensure that services were provided and that the experience was a positive one.
Reports to: Assistant Director of Community Health
This is a full-time position with a regular schedule of Monday- Friday 9 AM – 5 PM. Lantern staff may be asked to change the work schedule and hours depending on the operational needs of the site and the agency.
- Serves as an in-house expert on community resources to address health and social services needs of Lantern residents.
- Works together with the Assistant Director of Community Health across all sites to conduct needs assessments, review and evaluate existing resources and update as needed.
- Identify and partner with governmental institutions, community-based organizations and local businesses to provide education and services to meet specific site needs.
- Organize site-based health-related events in conjunction with site PDs and the Assistant Director of Community Health
- Support site-based events through making logistical arrangements and being on site during scheduled events to promote and support smooth implementation
- Ensure data collection and entry for all health-related events
- Maintains a living document on shared drives (Supportive Housing Public, Shelter Public), mapping out resources by category, and indicating such information as contact person, required documentation, directions on how to get there and any restrictions imposed by the provider.
- Identifies appropriate local or city-wide coalitions related to the identified needs of Lantern’s population.
- In conjunction with the Assistant VP, Health Programs, attends and represents Lantern at coalition meetings
- Works with Director of QI to refine referral tracking system in ETO.
- Identifies partners with whom to develop ongoing Memoranda of Agreement. Maintains a file of all agency-wide Memoranda of Agreement.
- In conjunction with the Assistant VP, Health Programs and Assistant Director of Community Health, assess services provided by partnering organizations.
- Meets quarterly with Program Directors for feedback and input.
- Ensures all records (electronic and paper) are accurate, comprehensive and up-to-date.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Required Education and Experience:
- Bachelor’s degree in public health, human services, social work or other related topic, or equivalent experience.
- Familiarity with New York City health and social services providers, both governmental and non-governmental.
- Minimum 2 years of experience with supporting, evaluating and documenting referrals.
- Minimum 2 years of experience working in the field of community/public health, case management or harm reduction/substance use treatment.
- Proficient in Microsoft Office and experienced in electronic case management and/or medical records systems.
- Ability to analyze and use data to inform practice.
- Strong writing, communication, and organizational skills.
- Proven ability to develop and manage relationships; navigate bureaucratic systems and motivate and support staff.
- Willingness to travel throughout Metro NYC.
- Existing network of connections with New York City-based health and social services providers.
- Prior experience in participating and representing organizations in large coalitions
- Knowledge of health and social services issues affecting the Lantern population, mental health, substance use or chronically homeless
This job operates in a supportive housing site and works with a population who experiences mental illness, addiction, disability, HIV, and other chronic illnesses.
While performing the duties of this job, the employee is regularly required to stand, walk, sit, stoop, climb stairs and/ or kneel. Occasionally the employee will have to lift and/or move up to 10 pounds.
Lantern Community Services provides equal employment opportunities to all employees and applicants for employment. Lantern Community Services (Lantern) values the diversity of all our clients, staff, Board of Directors, and partners. By bringing diverse individuals and viewpoints together, we create more vibrant, healthy, and just communities. Lantern welcomes individuals of all backgrounds and experiences regardless of race, ethnicity, national origin, color, sex, sexual orientation, gender identity or expression, age, marital status, political belief, pregnancy, religion, immigration status, veteran status, class, creed, mental or physical disability, and any other characteristic protected by federal, state, and local law.