The Guest Ambassador will protectively interact with guests to provide information and assistance on all things related to the guest having an enjoyable experience at the venue.
Job Functions:
· Communicate venue information about policies and procedures to guests as they prepare to enter the venue.
· Look for ways to proactively assist the guest to ensure they have an enjoyable experience.
· Answer questions about common venue programs such as upgrades, purchasing fan merchandise, etc.
· Assist guests with needs such as finding their seats, seat relocation, escorting guests to artist meet & greets and finding lost items.
· Direct restroom and concessions lines, as needed, to shorten guest waiting times.
· Assist in resolving guest complaints.
· Show CARE by participating in the venue’s sustainability program which could include implementing programs that conserve resources/prevent waste such as sorting waste and collecting recycling and educating our fans about our efforts.
· Partner with fellow crew members at the end of show to close the venue- this may include collecting recyclables from the lawn and/or reserved section, picking up and properly storing event equipment such as lawn chairs, barricade, Etc.
· Report maintenance and cleaning issues to the respective department manager in a timely manner.
· May fill in temporarily with a department to support staffing levels during peak or break times.
· Greet guests as they enter and leave the venue. May also distribute advertising flyers.
· Check restrooms frequently to make sure guests’ lines are moving and alerting the cleaning when necessary.
