Primary Function
Complete the requisite loan file due diligence for accuracy, compliance, and adherence to all Company guidelines. Utilize superior written and oral communication to obtain any third-party documentation needed to complete required tasks. The Team will also work in conjunction with Processing, Sales and/or NewRez approved vendors to ensure all loans in assigned Processing pipelines are facilitated through the loan manufacturing process. Our Borrower experience is paramount to NewRez.
Direct Reports
- N/A
Principal Duties
- Maintain daily workflow prioritization & perform the due diligence to ensure assigned loan activities have been completed in a quality, timely and an overly efficient manner.
- Communicate with all 3rd parties involved in the loan process.
- Work closely with our internal departments: Underwriting, Secondary, Closing & Post-Closing
- Ability to communicate clearly with all customers.
- Complete Mortgage Operations Specialist (Jr Processing) activities pursuant to established systemic conditions.
- Utilize NewRez reporting platform to manage & perform pipeline related task activities.
- Ensure all files are completed in accordance with established Service Level Agreement(s)
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For DTC Mortgage Operations Specialist Only:
- Train for Processing, Closing and/or Underwriting.
- DTC Mortgage Operations (Jr Processing) is centralized on site at the Fort Washington, PA location.
Education and Experience Requirements
- Bachelor’s Degree required
- 0-2 years professional experience preferred
- DTC Mortgage Operations Specialist centralized on site in Fort Washington, PA Office
Knowledge, Skill, and Ability Requirements
- Ability to work and thrive in a fast-paced environment.
- Able to handle multiple tasks and meet deadlines.
- Detail oriented
- Excellent written and verbal communication skills
- Must work well in a “team” environment.
- Proficient with MS Office
While this description is intended to be an accurate reflection of the position’s requirements, it in no way implies/states that these are the only job responsibilities. Management reserves the right to modify, add or remove duties and request other duties, as necessary.
