POSITION SUMMARY
The IT Intern will support the day-to-day operations of the IT department, assisting with hardware, software, and network-related tasks. This role provides hands-on experience in information technology, exposure to enterprise systems, and the opportunity to develop technical, problem-solving, and customer service skills in a professional environment. The IT Intern ensures ProMed’s brand, philosophy, systems, policies, and procedures are properly implemented and observed.
ESSENTIAL DUTIES & RESPONSIBILITIES
Position duties and responsibilities include, but are not limited to the following:
- Provide first-level technical support for users, including troubleshooting hardware, software, and connectivity issues
- Assist with setup, configuration, and deployment of desktops, laptops, mobile devices, and peripherals
- Help monitor IT systems and escalate issues as needed
- Assist with inventory management of IT assets and equipment
- Follow IT policies, security standards, and best practices
- Participate in IT projects and process improvement initiatives as assigned
QUALIFICATION, EDUCATION & EXPERIENCE
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Required:
- Currently pursuing or recently completed a degree in Information Technology, Computer Science, MIS, or a related field
- Basic understanding of computer hardware, Windows operating systems, and common applications
- Strong willingness to learn and take initiative
- Good problem-solving and analytical skills
- Strong communication and interpersonal skills
- Ability to work independently and as part of a team
Preferred:
- Demonstrated interest in an IT position
- Basic understanding of networking concepts (TCP/IP, DNS, DHCP)
- Experience with customer service or technical support
- Coursework or hands-on experience with scripting, automation, or cloud platforms (Azure, AWS, etc.)
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the principal roles and responsibilities of this job.
- Exposure to heated/air conditioned, ventilated facilities with florescent lighting;
- Exposure to building where a variety of chemical substances are used for cleaning, and/or operation of equipment;
- The noise level in the work environment is usually minor;
- Duties are performed indoors;
- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
PHYSICAL, SENSORY, COGNITIVE & NEUROLOGICAL DEMANDS
While performing the duties of this job:
- The employee may be required to stoop, bend, squat, kneel, reach, stand, walk, lift, pull, push, grasp, talk, hear, see and use repetitive motions;
- Specific vision abilities required include close vision such as to read handwritten or typed material and the ability to adjust focus;
- The position requires the individual to meet multiple demands from several people and interact with internal and external people;
- Employee moves about the building and be able to maneuver in tight spaces between desks, etc.;
- Employee may have duties involving walking on even or uneven surfaces;
- Employee occasionally to frequently use a whiteboard, which can require grasping whiteboard pens, reaching at, below, or above shoulder height and may require trunk or neck rotation to look back;
- Employee may use computers, overhead projectors, TV, and other work-related equipment, which may require an approximately 25+ pound force to push or pull equipment;
- It is necessary to grasp and manipulate pens, markers, scissors, staplers, etc. occasionally to frequently.
- Employee must see and hear on a continuous basis as well as speak frequently;
- Position varies from standing, sitting, walking, etc. On some occasions it may be necessary to move quickly, run, etc. over smooth or uneven surfaces.
