TDI Technologies, Inc. (TDI) is seeking candidates for a position to support the IT Help Desk. The candidate will have a general awareness of computer systems, PC repair, and network management. The candidate will be resourceful, quick-thinking, and able to troubleshoot new and critical technical issues as they arise. Candidate will also have the knowledge to deploy, configure, and support operating systems on Windows and Linux based operating systems. The candidate must have a strong drive to provide excellent customer service and experience, with an awareness of prioritization of tasks, stakeholders, and time.
Principal Duties/Responsibilities:
- Maintain Microsoft Azure Cloud environment with IT team
- Monitor and respond quickly to incoming requests related to IT issues using helpdesk ticketing software.
- Maintain computer systems and act as support if any system goes down.
- Responsible for PCs, printers, and related equipment (monitor, keyboard, mouse, hard drive, etc.).
- Configure and maintain user PCs.
- Assist with onboarding of new users.
- Keep inventory of all equipment, software, and license users.
- Install, configure, and upgrade PC software.
- IT experience with DoD / government agency IT methodologies is recommended, but not required.
Education and Experience Requirements:
1. 1 or more years of experience in IT preferred, but not required
2. CompTIA A+ certified preferred, but not required
3. Bachelor’s degree in IT or related field preferred, but not required
Location:
Wayne, PA and Philadelphia, PA
Type:
Part-Time
