POSITION PURPOSE: The primary purpose of this position is to execute operational tasks for match participants and support staff to ensure participants receive great customer service from point of matching through match closure. Requires high attention to detail, strong internal and external customer service, and interpersonal and organizational skills.
Core Job Responsibilities
Coordinator role within a small team who focuses on:
•Organize communication with program participants throughout their experience as a “match”.
•Accountable for achieving monthly goals to complete surveys with youth, parents, and volunteers, with a goal of helping them achieve a healthy and positive mentoring relationship.
•Complete volunteer and family file updates, schedule calls and visits with participants, grant tracking of staff tasks, and other necessary tasks to aid staff in assessing strengths and challenges in matches.
•Arrange and complete tasks related to events for matches, such as sending invitations, scheduling, sending cards, and follow-up.
•High communication and collaboration with colleagues in your team to ensure agency policies and goals are met.
•Maintain accurate and timely data in electronic and physical files, consistent with Program Policies.
•Contribute to other key functions within the department, as capacity allows.
EDUCATION & RELATED WORK EXPERIENCE
EDUCATION AND EXPERIENCE:
•Bachelor’s Degree; Associate’s Degree with a minimum of 4 years of experience in a similar field; or a minimum of 8 years of experience in a similar field required
•Experience working with adult populations, specifically Parents/Caregivers & Volunteers
•Experience with data entry, customer service, and executing multi-step processes
•Experience working with a diverse population
QUALIFICATIONS:
•Strong planning and organization skills
•Excellent communication skills, written and verbal
•Ability to manage multiple projects and work with a variety of staff, volunteers, and families
•Excellent interpersonal skills both in person and by phone
•Understanding of technology and tools for scheduling and communicating with large groups
WORK ENVIRONMENT/PHYSICAL REQUIREMENTS:
•Technology/computer skills needed. Proficient in the following platforms: MS Office Suite (specifically Word, Excel, & Teams); Outlook, Google Voice, scheduling systems such as Acuity and Bookings & Zoom.
•Flexible work hours to meet the needs of youth, families, and volunteers, including nights and weekends.
•Hybrid Work Plan including working in both our St. Louis Office and St. Charles offices as well as opportunities to work from home.
•Home & school visits are a required part of the job.
•Must have car, valid driver’s license, and meet state-required automobile insurance minimums
Typical Profile of a Big Brothers Big Sisters Team Member:
•Someone who knows how to make things happen.
•A thinker who can participate in a team environment to create and execute new projects and goals.
•A self-starter who isn’t afraid to work hard.
•Someone who understands what it means to “take ownership” and run with it.
•A planner who can map out the steps to success and follow through.
•Someone who is adaptable and quick on their feet.
•Someone who is curious – always on the lookout for the next opportunity, to create and/or improve.
•Someone who is committed to learning and growing.
COMPENSATION AND BENEFITS:
● Inspiring work culture committed to Diversity Equity, Inclusion and Belonging
●Salary will be based upon professional and academic experience (salary range – $38,000-$40,000)
●401(k) – 3% match per year following first year of employment.
●.625 cents reimbursement on business miles and 100% of out of office parking for business meetings, etc.
●Immediate and 100% coverage on health and dental insurance.
●Life insurance, short term and long term disability insurance following the first ninety days of employment.
●50% contribution toward daily parking in covered garage (employee covers approximately $26.00 per month).
●40 hours of paid vacation, following the first ninety days of employment.
●Accrue 1 day per month of sick leave (can also be used for family illnesses) – can carry up to 30 days of sick leave.
●2 personal days per year following the first ninety days of employment.
●Annual raises based on performance, culture and agency’s ability.
●11 paid holidays.
Equal Employment Opportunity:
BBBSEMO provides equal employment opportunities to all qualified individuals without regard to race, creed, color, religion, national origin, age, sex, marital status, sexual orientation, or non-disqualifying physical or mental handicap or disability.
www.bbbsemo.com – Find on Facebook, Twitter and Instagram at @bbbsemo.
For more information, or to apply now, you must go to the website below. Please DO NOT email your resume to us as we only accept applications through our website.