Job Summary
At Dollywood Parks & Resorts, we create memories worth repeating. We want to hire folks who love having a great time, and who want to encourage our guests do the same. Dollywood’s Hosts are more than just employees, Hosts are a part of our extended family. Come be a part of all the fun we are having!
The intern will support the successful operation of a food service location along with administrative duties within Dollywood Theme Park. In turn, intern will satisfactorily complete individual program requirements to satisfy college/university credit and/or course study requirements if needed. The Dollywood Company will provide the intern:
- The opportunity to complete course credit for the term of the internship
- Practical experience within a fast paced and every changing work environment
- Opportunity to apply theory with practice
These responsibilities are to be conducted in a manner consistent with the mission and values of The Dollywood Company.
Summary of Major Duties & Responsibilities:
- Attend Leadership Development classes as available.
- Attend weekly intern meetings to discuss jobs of the week and learn about the different functions of a theme park.
- Act as quality assurance inspector for food, ensuring a high quality.
- Organize and develop a well-trained, efficient staff whereby, when promotions are available, qualified people are also available.
- Ensure preparation/food handling standards which ensure designated portion control.
- Know, understand, & enforce the use of the “Start Fresh” program when necessary.
- Be available/willing to work at different locations throughout The Dollywood Company.
- Responsible for labor management including scheduling, time keeping, etc.
- Responsible for Period End P&L review.
- Assisting with creating and implementing improvements in guest excellence, profit contribution, and job satisfaction.
- Assisting with Cost Analysis to include Cost of Sales, product mix, and Spending Per Person
- Shadow 800 (PIC) program.
- Execute special project benefiting the Foods area as determined by Management.
Management reserves the right to change and/or add to these duties at any time.
Required Skills:
Personality/Attitude Requirements
- Able to project Dollywood’s image by being genuinely friendly and caring and by taking pride in their work.
- Must be self-motivated and disciplined.
- Must be able to prioritize and complete work assignments on a timely basis.
- Must maintain strict confidentiality and judgment regarding privileged information.
- Must display and live out our Lead with Love principles by being: patient, kind, trusting, unselfish, truthful, forgiving, and dedicated.
- Must be willing to constantly improve.
- Must have professional appearance with good personal hygiene.
- Must promote and support a “team” work environment by cooperating and helping co-workers.
- Must adapt to changes easily.
- Must tolerate a fast-paced, hectic environment.
- Must show appreciation to others.
- Must be sensitive to the needs of our Guests and feel empowered to take action to meet their needs within company guidelines.
- Must enjoy working with people of varied ages, experiences, and education levels.
- Must have positive and enthusiastic attitude towards job, tasks, coworker, other hosts and guests.
- Must have a professional demeanor, mature, focused and articulate.
- Must be willing to accept changes in work schedule and work assignments
- Must be able to maintain required attendance.
- Must be self-motivated and able to deal with fast paced, stressful environment
Essential Functions Necessary To Perform Job Duties
- Able to display and live out our Lead with Love principles by being: patient, kind, trusting, unselfish, truthful, forgiving, and dedicated.
- Able to maintain good personal hygiene.
- Able to get along with other employees to work out problems and resolve conflicts.
- Able to comprehend instructions and retain information.
- Able to maintain dependable work attendance and flexibility with assigned work schedules including any required overtime, evenings, weekends and holidays.
- Able to tolerate a fast-paced, hectic environment.
- Able to be flexible to handle frequent changes in priorities.
- Able to prioritize tasks and complete assignments on time.
- Able to work outdoors.
- Able to walk quickly, kneel, twist, reach and bend.
- Must have depth perception and the ability to see near and far.
- Able to operate fire extinguisher.
- Able to think clearly and react quickly and calmly to changing situations.
- Able to move about and react quickly in emergency situations.
- Able to learn quickly and be multi-tasking.
- Able to tolerate all outdoor elements – wind, rain, high/low humidity, direct sun, temperatures from -40˚ F to 110˚ F
- Able to tolerate noise.
- Able to tolerate heights.
- Able to climb steps and has good balance.
- Able to make sound decisions.
- Able to tolerate approved exposure levels of various chemicals found in cleaning solvents.
- Able to memorize written safety procedures.
- Able to perform reading, writing and math skills necessary to:
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- take messages, professionally communicate in writing
- contribute to written team communications
- add, subtract, multiply, divide, calculate make change and operate a register
- analyze statistical information
- Able to remain alert and attentive.
- Able to operate a Point of Sale System.
- Able to perform other duties as assigned. Must be able to lift 30 pounds with or without 2- person lift. 30+ pounds require a 2 person lift.
- Must take Start Fresh training, as well as implement all safety aspects of Start Fresh training
- Must comply with all Health Dept., ServSafe, and Company regulations pertaining to Food Safety Handling Procedures